Healthcare, Kim says, is about more than just products and procedures. It’s about observing people and learning about their needs:
To be a designer now, one has to consider the breadth of an experience and to prioritize what is going to make the best difference for that person, who at their heart isn’t a patient or a healthcare provider, they’re a human being.… We can’t just do it in a vacuum with only ourselves, we need to partner with many, including the people themselves who we want to benefit from our products and solutions.Subscribe to The Design of Business | The Business of Design on iTunes, Apple Podcasts, or your favorite podcast app.
The Design of Business | The Business of Design is recorded at the Yale School of Management.
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