09.21.21
Jessica Helfand + Ellen McGirt | Audio

S9E10: Quemuel Arroyo


Quemuel Arroyo is the first ever chief accessibility officer at the New York Metropolitan Transit Authority.

Arroyo explained his job is not to take on all the work of making North America’s largest mass transit system more accessible to everyone from people with disabilities to tourists who don’t speak English:
I need people, everyone, all 70,000 of our employees, to understand their role in creating an accessible MTA. And I need them all to have the resources that they need to be successful in that exchange. The day that I leave — because I'm not here forever — this work will continue without me.

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If you enjoyed this conversation with Q, you might want to check out Jessica and Ellen’s earlier conversation with Nikil Saval or  the conversation mentioned in the episode with Grace Jun.

This season’s theme music is from Solar Echoes, by Nigel Stanford.

And a big thanks to this season’s sponsor, Mailchimp.

Posted in: Design of Business | Business of Design, Inclusion, Infrastructure



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