Jessica Helfand, Ellen McGirt|Audio
October 29, 2019
S7E4: Vivianne Castillo
Vivianne Castillo is senior design researcher at Salesforce.
Before getting into design research, Castillo earned degrees in counseling and theology:
I’m used to thinking holistically about people. And I in many ways naively just thought that was the norm. And so when I made a career switch into this industry and realizing that while like we have a very truncated understanding of empathy, and in some instances blurring the line between pity and empathy, I started to question a little bit about, OK what do we mean by being human centered?
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By Jessica Helfand & Ellen McGirt
Jessica Helfand, a founding editor of Design Observer, is an award-winning graphic designer and writer and a former contributing editor and columnist for Print, Communications Arts and Eye magazines. A member of the Alliance Graphique Internationale and a recent laureate of the Art Director’s Hall of Fame, Helfand received her B.A. and her M.F.A. from Yale University where she has taught since 1994.
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