S7E4: Vivianne Castillo

Vivianne Castillo is senior design researcher at Salesforce.

Before getting into design research, Castillo earned degrees in counseling and theology:

I’m used to thinking holistically about people. And I in many ways naively just thought that was the norm. And so when I made a career switch into this industry and realizing that while like we have a very truncated understanding of empathy, and in some instances blurring the line between pity and empathy, I started to question a little bit about, OK what do we mean by being human centered?

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By Jessica Helfand & Ellen McGirt

Ellen McGirt is an author, podcaster, speaker, community builder, and award-winning business journalist. She is the editor-in-chief of Design Observer, a media company that has maintained the same clear vision for more than two decades: to expand the definition of design in service of a better world. Ellen established the inclusive leadership beat at Fortune in 2016 with raceAhead, an award-winning newsletter on race, culture, and business. The Fortune, Time, Money, and Fast Company alumna has published over twenty magazine cover stories throughout her twenty-year career, exploring the people and ideas changing business for good. Ask her about fly fishing if you get the chance.